One Student Record, From First Enquiry to Lifelong Alumni

No. Your SIS remains the system of record for enrolment, academic records, and results. Salesforce handles the relationship layer - recruitment, admissions, engagement, student support, and alumni. We integrate the two so staff see relevant academic context without the CRM becoming a shadow SIS, which is a failure mode we have seen and would steer you away from.

Yes. Agents get an Experience Cloud portal for submitting and tracking applications, with commission visibility where relevant. Agent attribution is tracked on the applicant record, so you can report on which agents and territories actually produce enrolled students rather than just applications - a distinction that usually changes how agent budgets get allocated.

We plan backwards from your intake calendar. Go-live never lands during peak admissions or clearing. Typically that means launching recruitment functionality in a quiet window, running a full cycle, then extending into admissions and student success. Institutions that ignore this end up freezing a half-finished system for three months.

Student data carries obligations under GDPR, FERPA, or your local equivalent depending on jurisdiction. We configure access controls so staff see only the students relevant to their role, implement retention policies, and make consent and communication preferences explicit on the record. For institutions recruiting internationally, we address the cross-border transfer question during design.