Patient 360
A unified record spanning demographics, care history, interactions, and household relationships across every touchpoint.
- Consolidated patient timeline
- Care team and caregiver relationships
- Consent and preference tracking
🏥 Healthcare & Life Sciences
Coordinated Care Needs a Coordinated System
Patient experience breaks down in the gaps between systems - referrals lost, follow-ups missed, records scattered. RASPSYS implements Salesforce Health Cloud so care teams work from one view of the patient.
What We Deliver
Salesforce Capabilities Built for Healthcare
Healthcare CRM carries obligations that ordinary CRM does not. We build with protected health information handled correctly from the first configuration, not patched in later.
Referral Management
Track referrals end to end so none disappear between the referring clinician and the appointment.
- Inbound and outbound referral tracking
- Status visibility for referring partners
- Automated chase on stalled referrals
Appointment & Follow-Up
Reduce no-shows and close the loop on post-visit care with automated, preference-aware outreach.
- Multi-channel reminders
- Post-discharge follow-up sequences
- Rescheduling and waitlist automation
Care Team Coordination
Give every member of a care team the same context, with visibility scoped to their role.
- Shared care plans and tasks
- Role-based record visibility
- Escalation and handoff workflows
PHI-Aware Configuration
Security architecture designed around protected health information and your governing regime.
- Field-level encryption for sensitive data
- Comprehensive access audit trails
- Consent-driven communication rules
EHR & Systems Integration
Connect Salesforce to your EHR, practice management, or patient portal without duplicating the clinical record.
- HL7 and FHIR-based integration
- Bi-directional demographic sync
- Clinical context surfaced in CRM
How We Work
Our Delivery Approach for Healthcare
A structured engagement model that de-risks delivery and gets working functionality into your team's hands early.
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Scope
We map your care pathways, systems, and the points where patients currently fall through.
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Design
A Health Cloud model and security architecture built around PHI handling and consent.
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Integrate
EHR and portal connections built and validated with de-identified data first.
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Launch
Phased rollout by service line, with care-team training and adoption support.
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Sustain
Ongoing optimisation as pathways, services, and regulation evolve.
Not Sure Where to Start With Healthcare CRM?
Most of our healthcare clients begin with a short discovery call rather than a full proposal. RASPSYS LLP will review your current systems, tell you what is realistically achievable, and give you an honest view of scope and cost - with no obligation.
Why RASPSYS
Why Healthcare Organisations Choose RASPSYS LLP
We are a Salesforce and CRM consultancy serving clients across the UK, US, UAE, Canada, and Australia - with delivery teams that work in your time zone.
PHI-Aware by Design
Security and consent modelled before configuration begins, not bolted on before go-live.
Global Delivery
Supporting providers and life-sciences organisations across the UK, US, UAE, Canada, and Australia.
Pathway-Led
We design around care pathways and patient journeys, not around Salesforce objects.
FAQs
Frequently Asked Questions
The questions healthcare organisations ask us most often.
Salesforce can be configured to support HIPAA compliance and will sign a Business Associate Agreement, but compliance is a property of your implementation, not of the platform alone. It depends on how you configure encryption, access controls, audit logging, and data retention, and on your own operational policies. We build to those requirements and document the configuration, but the compliance obligation remains with your organisation.
No. Your EHR remains the clinical system of record. Health Cloud sits alongside it and handles engagement, coordination, referrals, and outreach - the relationship layer that EHRs generally handle poorly. We integrate the two so care teams see relevant clinical context in Salesforce without the CRM becoming an unofficial second medical record.
Yes. We integrate through HL7 and FHIR where your systems support them, and through APIs or middleware where they do not. The scope depends heavily on your EHR vendor and version. We assess integration feasibility during discovery, before committing to a timeline, because this is where healthcare projects most often slip.
Consent is modelled as structured data on the patient record, covering channel preferences, purpose of contact, and expiry. Communication automation checks consent before sending, so a patient who has withdrawn consent for marketing still receives clinical reminders. Every consent change is timestamped and auditable.
Explore More
Related Services and Industries
Salesforce Consulting
End-to-end Salesforce implementation, customisation, and managed services.
System Integration
Connect Salesforce to the ERP, finance, and operational systems you already run.
All Industries
See how RASPSYS LLP supports organisations across every sector we serve.
Ready to Close the Gaps in Your Patient Journey?
Book a free 30-minute call with a RASPSYS consultant.
We will map your care pathways and show you where coordination is breaking down.