Day-to-Day Administration
The requests that otherwise queue for weeks.
- User, role and permission changes
- Field, layout and report changes
- Data imports and clean-up
Package
Your CRM, Looked After, for a Known Monthly Cost
Most CRM estates degrade quietly: unused fields, broken automations, orphaned reports. An AMC keeps yours maintained by people who know the platform, for a predictable fee.
What We Deliver
What the CRM AMC Package Includes
This is for organisations without a full-time admin, or with one who needs specialist backup.
Health Monitoring
Catching decay before it becomes a project.
- Scheduled org health checks
- Storage and limit monitoring
- Automation failure alerts
Release Management
Platform releases handled, not feared.
- Seasonal release impact review
- Sandbox testing before production
- Deprecation remediation
User Support
A route for your team that is not the finance director.
- Named support channel
- Agreed response times
- How-to guidance and short training
Reporting & Dashboards
Kept current as the business changes.
- New report and dashboard builds
- Existing report maintenance
- Data quality reporting
Improvement Hours
A monthly allowance for small enhancements.
- Agreed development hours
- Backlog grooming with your team
- Quarterly roadmap review
How We Work
Our CRM AMC Delivery Approach
A structured engagement model that de-risks delivery and gets working output into your team's hands early.
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Scope Call
A short call to confirm the package fits what you actually need.
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Proposal
Written scope, deliverables, timeline and price. No ranges so wide they mean nothing.
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Kick-off
Requirements, access and a named point of contact on both sides.
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Delivery
Built in agreed stages with review points you control.
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Handover
Documentation, training and an agreed support arrangement.
Not Sure How Much Support You Need?
The review call is free. RASPSYS LLP will tell you honestly whether you need an AMC or just a one-off clean-up.
Why RASPSYS
Why Clients Choose RASPSYS LLP for CRM AMC
We deliver for clients across the UK, US, UAE, Canada, and Australia - with teams that work in your time zone.
Defined Scope
Every package states what is included and what is not, before you commit.
No Surprises
Anything outside scope is quoted separately and agreed before work starts.
Agreed Response Times
Response targets are written into the contract, not implied.
FAQs
Frequently Asked Questions
The questions we are asked most often about CRM AMC.
Price depends on scope, and we quote per engagement rather than publishing a rate card - a figure that covers every case is either too high for simple work or too low to deliver complex work properly. The scope call takes about 30 minutes and the written proposal that follows carries a fixed price, not a range.
Salesforce, HubSpot, Zoho and Microsoft Dynamics 365. The work differs by platform - Salesforce estates typically need more release management, HubSpot more workflow and reporting - so the contract is scoped per platform rather than sold as one generic retainer.
For most mid-sized organisations, yes, and you get a team rather than one person. A full-time certified admin is a significant salary plus recruitment, cover and training. An AMC also removes the single-point-of-failure risk when your one admin is on leave or leaves.
Additional hours are quoted at an agreed rate stated in the contract, so there is no negotiation mid-month. For larger pieces of work we would usually scope them as a separate project rather than absorbing them into the retainer.
Explore More
Related Services
All Services
The full range of CRM, integration and development work we deliver.
Ready to Stop Your CRM Drifting?
Book a free 30-minute call.
We will review your current estate and recommend the right level of cover.