Salesforce Commerce Cloud

Salesforce Commerce Cloud Implementation & Customisation

Launch high-converting digital storefronts and streamline your order operations with Salesforce Commerce Cloud. RASPSYS LLP implements B2C and B2B Commerce solutions — from product catalogue setup and promotions to headless storefronts and Order Management integration.

Commerce Cloud Services for B2C and B2B

Whether you are launching a new digital storefront or optimising an existing commerce operation, RASPSYS LLP delivers Commerce Cloud implementations that are built to scale.

B2C Commerce Storefront

Implement a fully branded, mobile-optimised B2C storefront on the Salesforce Commerce Cloud platform — from product catalogue setup and search configuration through checkout flow, payment integration, and Einstein product recommendations.

  • Site setup, localisation, and multi-currency
  • Product catalogue and category management
  • Cart, checkout, and payment gateway integration
  • Einstein recommendations and personalisation

B2B Commerce on Salesforce

Deploy B2B Commerce (formerly known as CloudCraze) on the Salesforce platform to enable your business customers to self-serve orders, view account-specific pricing, and manage quotes — all within your existing Salesforce CRM data model.

  • Account-specific catalogues and price books
  • Quick order and reorder functionality
  • Contract and negotiated pricing configuration
  • CRM integration for unified buyer view

Order Management System (OMS)

Implement Salesforce Order Management to give your operations team a unified view of every order — from placement through fulfilment, shipment, and returns — across all channels and warehouse locations.

  • Order lifecycle configuration and workflow
  • Inventory location and allocation rules
  • Returns and refund process automation
  • Integration with ERP and WMS systems

Headless Commerce Architecture

Decouple your storefront presentation layer from Commerce Cloud's backend services using Salesforce's Composable Storefront (PWA Kit) or custom headless architecture — enabling faster front-end iteration and multi-channel delivery.

  • PWA Kit setup and customisation
  • Shopper API integration design
  • Headless CMS integration
  • Performance optimisation for Core Web Vitals

Promotions & Merchandising

Configure intelligent promotion engines, product sorting rules, and slot-based merchandising to drive conversion, clear inventory, and deliver personalised shopping experiences at scale.

  • Promotion and coupon campaign management
  • Search ranking and product sorting rules
  • Content slot management for campaign assets
  • A/B testing setup for merchandising decisions

Commerce & CRM Integration

Connect your Commerce Cloud storefront with your Salesforce CRM, Service Cloud, and Marketing Cloud to deliver a complete customer view — enabling service agents to see order history, marketing to segment by purchase behaviour, and loyalty programmes to operate across channels.

  • Commerce to Sales/Service Cloud data sync
  • Marketing Cloud journey triggers from order events
  • Customer 360 profile enrichment
  • Loyalty programme integration

Commerce Cloud Expertise Grounded in CRM Knowledge

Commerce Cloud implementations that are disconnected from CRM and service data miss half their potential. RASPSYS LLP's cross-cloud expertise means your commerce investment is fully integrated with the rest of your Salesforce ecosystem from day one.

  • Experience across B2C Commerce, B2B Commerce, and Order Management
  • CRM-connected commerce implementations for full customer context
  • Serving retail, wholesale, and manufacturing clients globally
  • Strong integration capabilities with ERP and third-party systems
  • Post-launch optimisation and performance support

Frequently Asked Questions

Salesforce B2C Commerce (formerly Demandware) is designed for high-volume consumer shopping experiences — think retail brands selling directly to individual shoppers with complex catalogue, promotions, and personalisation needs.

B2B Commerce on Salesforce (formerly CloudCraze) is purpose-built for business-to-business selling — account-specific pricing, large order quantities, contract-based purchasing, and integration with CRM account and contact records. RASPSYS LLP can help you determine which product fits your selling model and customer base.

Yes. Commerce Cloud is designed to integrate with ERP systems for inventory levels, pricing updates, order fulfilment, and financial data. Common ERP integrations we implement include SAP, NetSuite, Microsoft Dynamics, and Tally, using REST APIs, middleware platforms like MuleSoft or Dell Boomi, or native Salesforce Order Management connectors.

We recommend discussing ERP integration requirements early in the project, as integration complexity is often the longest timeline driver in a Commerce Cloud implementation.

Salesforce Commerce Cloud is designed with enterprise-scale in mind and carries corresponding licence costs. For mid-sized businesses, B2B Commerce (which runs natively on the Salesforce platform) often provides a more accessible entry point, particularly if you are already invested in Salesforce CRM licences.

RASPSYS LLP will help you evaluate whether Commerce Cloud is the right fit, or whether a simpler e-commerce solution integrated with your Salesforce CRM might better serve your current scale and budget. We will always recommend the right tool, not the most expensive one.

A standard B2B Commerce implementation with an existing Salesforce org typically takes 10–16 weeks, depending on catalogue size, integration complexity, and customisation requirements. A full B2C Commerce storefront implementation from scratch generally runs 16–24 weeks, with headless implementations adding 4–8 additional weeks for front-end development.

RASPSYS LLP delivers in phased sprints, meaning you can go live with core functionality first and add advanced features in subsequent phases — reducing time to revenue while keeping quality high.

Ready to Launch Your Salesforce Commerce Experience?

Book a free Commerce Cloud consultation with RASPSYS LLP. We will assess your requirements, recommend the right product, and design an implementation plan that fits your timeline and budget.