Citizen Case Management
Intake, triage, routing and resolution across departments.
- Multi-channel case intake
- SLA and escalation rules
- Cross-department handoffs
Salesforce Cloud
Public Services Citizens Can Actually Navigate
Government Cloud runs on isolated infrastructure built for public sector compliance. RASPSYS configures the citizen portals, case management and audit trails that regulators and the public both expect.
What We Deliver
What We Deliver With Government Cloud
Public sector projects fail on process, not technology. We spend the design effort on how a case actually moves between departments.
Citizen Self-Service
Portals where people can apply, track and resolve without phoning.
- Application and permit forms
- Status tracking
- Document upload and retrieval
Compliance & Audit
Configuration built for the scrutiny public bodies face.
- Full audit trail on every action
- Role-based access control
- Retention and disclosure policies
Licensing & Permits
End-to-end permit lifecycles with inspection and renewal.
- Application workflow and approvals
- Inspection scheduling
- Renewal and expiry automation
Legacy System Integration
Connect to the systems public bodies cannot simply replace.
- Mainframe and legacy connectivity
- Records system integration
- Payment gateway connections
Performance Reporting
The statutory and operational reporting you are required to publish.
- Statutory return preparation
- Service performance dashboards
- FOI and transparency reporting
How We Work
Our Government Cloud Delivery Approach
A structured engagement model that de-risks delivery and gets working output into your team's hands early.
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Discover
We map the service journey and every department that touches a case.
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Design
Case model, security architecture and compliance controls agreed up front.
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Build
Workflows and portals built iteratively with frontline staff.
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Assure
Accessibility, security and audit review before anything goes live.
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Operate
Ongoing support as policy and statutory requirements change.
Not Sure Government Cloud Is the Right Fit?
Most engagements start with a short discovery call rather than a full proposal. RASPSYS LLP will review your compliance obligations and tell you what is realistically achievable.
Why RASPSYS
Why Clients Choose RASPSYS LLP for Government Cloud
We deliver for clients across the UK, US, UAE, Canada, and Australia - with teams that work in your time zone.
Compliance-First
Audit trail and access control designed before configuration begins.
Accessibility
Public services must work for everyone; we test to WCAG, not assume it.
Multi-Jurisdiction
Delivery across the UK, US, UAE, Canada and Australia, each with its own regime.
FAQs
Frequently Asked Questions
The questions we are asked most often about Government Cloud.
It runs on infrastructure physically and logically isolated from the commercial cloud, with compliance accreditations public bodies require - FedRAMP in the US, and equivalent frameworks elsewhere. Functionally it is Salesforce; the difference is where it runs, who can operate it, and what has been certified.
Yes, and we treat it as a build requirement rather than a pre-launch audit. Public sector services generally have statutory accessibility duties. We test with keyboard navigation and screen readers during development, because retrofitting accessibility after a build costs several times more.
Usually, though this is where timelines move. Public bodies often run systems that predate modern APIs. We assess integration feasibility during discovery - sometimes through middleware, sometimes through scheduled file exchange where no API exists - before committing to a plan.
Retention policies are configured per record type, with automated disposal where the schedule allows it. For freedom of information requests, the audit trail and search make it practical to locate and extract what is in scope rather than trawling manually.
Explore More
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End-to-end Salesforce strategy, implementation and managed services.
Ready to Make a Public Service Easier to Use?
Book a free 30-minute call with a RASPSYS consultant.
We will map the service journey and where citizens currently get stuck.