Keep your Salesforce org healthy, your users productive, and your processes evolving — without the cost of a full-time hire. RASPSYS LLP provides flexible managed services retainers covering admin operations, break-fix support, user management, automation maintenance, and ongoing development capacity.
From reactive break-fix support through proactive org health management and ongoing development, RASPSYS LLP provides the right level of Salesforce support for your organisation's size and complexity.
Fast-response support for issues that need resolving now — broken automations, failed integrations, permission problems, or unexpected Salesforce release impacts — with defined SLAs and direct access to your assigned support contact.
Routine Salesforce administration tasks handled promptly and professionally — new user setup, permission management, profile and role changes, password resets, and licence allocation — freeing your team from day-to-day admin overhead.
Ongoing maintenance and improvement of your Salesforce automation estate — Flows, Process Builders, workflow rules, and approval processes — keeping them running smoothly after org upgrades, process changes, and new feature rollouts.
Proactive management of Salesforce's three annual releases — reviewing critical updates, testing in sandbox, assessing impact on your customisations, and communicating changes to your team before they reach production.
Monthly development hours for your backlog of Salesforce enhancements — custom Apex, Lightning Web Components, integrations, and complex Flow builds — delivered in predictable sprints with clear prioritisation and regular review.
Proactive monitoring of your Salesforce org's health — governor limit consumption, data storage growth, automation performance, technical debt, and security posture — with monthly reports and prioritised recommendations to keep your org in peak condition.
The best Salesforce support is invisible — issues are resolved before users notice them, enhancements ship on time, and the org steadily improves month on month. RASPSYS LLP managed services clients tell us that is exactly what they get, and it is why most stay with us for years.
Our standard managed services retainers start at 10 hours per month, which suits organisations with a stable Salesforce org and a modest volume of routine admin tasks, small change requests, and occasional break-fix needs. Mid-size organisations with more complex orgs and active enhancement backlogs typically engage on 20–40 hours per month.
We can also structure a tiered model — a base retainer of admin hours with additional development hours on top when needed — so you are not paying for development capacity in months when you only need admin support. Contact us to discuss what the right level is for your situation.
Our standard retainers allow unused hours to roll over by up to one month. This means if a quieter month results in unused capacity, you can carry those hours into the following month without losing them. Hours older than one month do not carry forward — this ensures both parties remain engaged and the retainer represents ongoing active support rather than a bank of pre-paid hours that may never be used.
For clients who frequently under-use their retainer allocation, we recommend reducing to a more appropriate tier rather than accumulating unused hours. We will proactively flag this during your monthly review.
Yes — taking on existing orgs built by other implementation partners or internal teams is something we do regularly. We start with a structured org assessment to understand the current configuration, customisations, technical debt, and documentation gaps. This typically takes 5–10 hours depending on org complexity.
The assessment gives us the understanding needed to support your org confidently and gives you an independent view of its current state — including any technical debt or governance issues that could cause problems down the line. We are transparent about what we find, including if a significant remediation project is recommended.
All managed services clients receive a monthly activity summary covering hours consumed by category, tickets resolved, enhancements delivered, and any proactive recommendations. We also conduct a monthly review call with your key stakeholder to discuss priorities for the coming month and any issues identified.
For day-to-day communication, clients have direct access to their named RASPSYS support contact via email and a shared project board (Jira or equivalent) for ticket logging and progress tracking. We do not operate an anonymous ticket queue — you always know who is handling your issue and can speak directly to them if needed.
Book a free consultation with RASPSYS LLP. We will review your current Salesforce org, understand your support needs, and recommend the right retainer package to keep your org healthy and your team productive.