Incident & Problem
Triage, routing and resolution with the trail auditors expect.
- Incident categorisation and routing
- Major incident process
- Problem and root-cause workflow
ITSM Platform
IT Service Management That Survives an Audit
ServiceNow is powerful and easy to over-customise into something unupgradeable. RASPSYS implements ITSM processes that match ITIL where it helps and diverge where it does not.
What We Deliver
What We Deliver With ServiceNow Services
The most expensive ServiceNow mistake is customising the platform instead of configuring it. We stay on the upgrade path.
Change Management
Change control that protects production without blocking delivery.
- Change types and approval paths
- CAB workflow and scheduling
- Risk and impact assessment
CMDB & Discovery
A configuration database that is accurate enough to trust.
- CMDB class model design
- Discovery and reconciliation
- Service mapping
Service Portal
A request experience staff will use instead of emailing IT.
- Catalogue design and request items
- Knowledge integration
- Portal branding and UX
Workflow & Automation
Flow Designer automation that removes manual triage.
- Flow Designer build
- Integration Hub spokes
- Approval and notification logic
Reporting & SLAs
Performance analytics tied to the commitments you have made.
- SLA definitions and tracking
- Operational dashboards
- Executive reporting
How We Work
Our ServiceNow Services Delivery Approach
A structured engagement model that de-risks delivery and gets working output into your team's hands early.
-
Assess
We review your current processes and how far they really follow ITIL.
-
Design
Process and data model agreed before any configuration.
-
Configure
Built on the platform, staying on the upgrade path.
-
Validate
UAT with the teams who will live in it daily.
-
Support
Ongoing enhancement across platform releases.
Not Sure ServiceNow Is the Right Fit?
Most engagements start with a short discovery call. RASPSYS LLP will assess your ITSM maturity and tell you what is realistic.
Why RASPSYS
Why Clients Choose RASPSYS LLP for ServiceNow Services
We deliver for clients across the UK, US, UAE, Canada, and Australia - with teams that work in your time zone.
Upgrade-Safe
We configure rather than customise, so your next release is not a project.
Global Delivery
Supporting IT organisations across the UK, US, UAE, Canada and Australia.
Process-First
We fix the process before automating it; automating a bad process just makes it faster.
FAQs
Frequently Asked Questions
The questions we are asked most often about ServiceNow Services.
No. ITIL is a framework, not a rulebook, and organisations that implement it literally usually end up with approval steps nobody respects. We follow it where it earns its keep - incident, change, problem - and simplify where your organisation genuinely works differently.
Through Discovery plus reconciliation rules, not manual upkeep. A CMDB maintained by hand is out of date within weeks and then nobody trusts it. We scope it deliberately too: a smaller CMDB that is accurate beats a comprehensive one that is wrong.
It can, and this is the single most common cause of expensive ServiceNow estates. We stay within configuration and supported extension points wherever possible, and document anything that genuinely requires custom code so upgrade impact is known rather than discovered.
A core ITSM deployment - incident, request, change, knowledge and a service portal - typically runs 12-20 weeks. CMDB and Discovery add 6-10 weeks depending on estate size. We phase it so teams get working process early rather than waiting for one large go-live.
Explore More
Related Services
Salesforce Consulting
End-to-end Salesforce strategy, implementation and managed services.
Ready to Get ITSM Onto a Platform That Scales?
Book a free 30-minute call with a RASPSYS consultant.
We will review your current processes and what is worth automating.