Ticketing & Routing
Forms, fields and triggers that get a ticket to the right agent first time.
- Ticket forms and conditional fields
- Skills-based routing
- Trigger and automation design
Support Platform
Support That Resolves Rather Than Routes
Zendesk is quick to switch on and easy to misconfigure. RASPSYS sets up the routing, SLAs and self-service that cut ticket volume instead of just organising it.
What We Deliver
What We Deliver With Zendesk CRM Services
Most Zendesk instances grow a hundred views and a dozen forms nobody maintains. We design for the queue your agents actually work from.
SLA Management
Targets your team can hit and your customers can rely on.
- SLA policies by plan and priority
- Breach alerting and escalation
- Business hours and holiday calendars
Help Centre
Self-service that deflects tickets rather than frustrating people.
- Knowledge base structure
- Article workflow and review
- Search tuning and deflection tracking
CRM Integration
Connect Zendesk to Salesforce, HubSpot or your own systems.
- Two-way contact and account sync
- Order and subscription context
- Custom app integration
Automation & AI
Cut the manual triage without making customers talk to a wall.
- Macro and side-conversation setup
- Answer Bot configuration
- Intelligent triage rules
Reporting
Explore dashboards that answer what managers actually ask.
- Agent and queue performance
- CSAT and resolution analysis
- Volume and deflection trends
How We Work
Our Zendesk CRM Services Delivery Approach
A structured engagement model that de-risks delivery and gets working output into your team's hands early.
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Audit
We review your current instance and what is generating volume.
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Design
Ticket model, routing and SLA policy designed around that volume.
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Build
Configuration, help centre and integrations built and tested.
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Enable
Agent and admin training, with macros your team helped write.
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Tune
Ongoing refinement against deflection and resolution metrics.
Not Sure Zendesk Is the Right Fit?
Most engagements start with a short discovery call rather than a full proposal. RASPSYS LLP will compare Zendesk against Service Cloud honestly for your situation.
Why RASPSYS
Why Clients Choose RASPSYS LLP for Zendesk CRM Services
We deliver for clients across the UK, US, UAE, Canada, and Australia - with teams that work in your time zone.
Deflection-Focused
We measure success by tickets that never needed to be raised.
Global Delivery
Supporting support teams across the UK, US, UAE, Canada and Australia.
CRM Context
We integrate Zendesk with Salesforce and HubSpot regularly, not as an afterthought.
FAQs
Frequently Asked Questions
The questions we are asked most often about Zendesk CRM Services.
Zendesk is faster to deploy, cheaper per agent and excellent at straightforward ticketing and self-service. Service Cloud wins when support must share one data model with sales, when you need deep customisation, or when cases drive complex downstream process. If support is largely self-contained, Zendesk is usually better value.
That is usually the point. The levers are a help centre people can actually search, deflection prompts at the point of ticket creation, and fixing the top recurring causes rather than handling them faster. We start by analysing what your volume is actually made of, which often surprises people.
Yes - from Freshdesk, Intercom, Jira Service Management or email. Ticket history, attachments and customer associations all need to survive, and comment threading is where migrations usually degrade. We run test migrations and reconcile counts before cutover.
Yes, through a sidebar app that pulls account, subscription and order context from Salesforce, HubSpot or your own API. It saves agents switching systems mid-conversation, which is where handling time quietly accumulates.
Explore More
Related Services
Salesforce Consulting
End-to-end Salesforce strategy, implementation and managed services.
What You Get
Built Around People, Not Just Platforms
Software projects fail on communication far more often than on technology. These are the outcomes our clients see, and the commitments behind them.
If that is how you want to work with a delivery partner, the next step is a short conversation — no pitch deck, no obligation.
Clients who stay
90%
Of RASPSYS clients continue working with us beyond their first engagement, most on an ongoing support or development arrangement.
Lower running cost
35%
Average reduction in ongoing admin overhead once we consolidate duplicated automation and strip out the manual steps nobody should still be doing.
Faster turnaround
2 weeks
Typical time from scope call to a working first release, because we ship in slices rather than disappearing for a quarter.
Adoption that holds
92%
Weekly active use six months after go-live, by designing around how your team actually works rather than around the platform defaults.
Support load reduced
40%
Fewer inbound tickets after self-service and documentation replace the questions that kept coming back.
Ready to Cut Ticket Volume Rather Than Just Sort It?
Book a free 30-minute call with a RASPSYS consultant.
We will look at what your ticket volume is actually made of.