Freshsales Setup
Pipelines, lead scoring, and sequences configured for how your team qualifies and closes.
- Pipeline and deal stage design
- AI lead scoring configuration
- Sales sequences and cadences
🌱 CRM Platform
Freshworks Configured Around Your Sales and Support Reality
Freshworks spans sales, support, and IT service management. RASPSYS implements the parts you need and connects them, so your teams share context instead of duplicating it.
What We Deliver
What We Deliver With Freshworks
The value in Freshworks comes from the suite working together. Implemented separately, Freshsales and Freshdesk become two more silos.
Freshdesk Configuration
Ticketing, SLAs, and routing that keep support responsive as volume grows.
- Ticket routing and SLA policies
- Knowledge base setup
- Customer satisfaction tracking
Freshservice for ITSM
IT service management with asset tracking and change control.
- Incident and request workflows
- Asset and CMDB setup
- Change approval processes
Suite Integration
Connect the Freshworks modules so sales and support share one customer view.
- Cross-module data sharing
- Unified customer timeline
- Third-party app integration
Automation & Workflows
Cut manual triage and routing across every module.
- Automated ticket assignment
- Escalation rules
- Scheduled and event triggers
Reporting
Dashboards spanning sales performance and support quality.
- Agent and rep performance
- SLA compliance reporting
- Custom analytics views
How We Work
Our Freshworks Delivery Approach
A structured engagement model that de-risks delivery and gets working functionality into your team's hands early.
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Scope
We identify which Freshworks modules genuinely fit your requirements.
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Build
Configuration of each module against your workflows.
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Connect
Integration between modules and your existing tools.
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Launch
Team training and phased go-live by function.
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Support
Ongoing administration and iterative improvement.
Not Sure Freshworks Is the Right Fit?
Most Freshworks engagements start with a short discovery call rather than a full proposal. RASPSYS LLP will review your current systems, tell you what is realistically achievable, and give you an honest view of scope and cost - with no obligation.
Why RASPSYS
Why Clients Choose RASPSYS LLP for Freshworks
We are a Salesforce and CRM consultancy serving clients across the UK, US, UAE, Canada, and Australia - with delivery teams that work in your time zone.
Whole-Suite View
We implement the modules as a connected system, not as separate products.
Global Delivery
Supporting clients across the UK, US, UAE, Canada, and Australia.
Platform-Neutral
We also implement Salesforce, HubSpot, and Zoho, so the recommendation is not predetermined.
FAQs
Frequently Asked Questions
The questions we are asked most often about Freshworks.
Primarily Freshsales for CRM, Freshdesk for customer support, and Freshservice for IT service management. We also work with Freshmarketer where it forms part of the picture. Most engagements start with one module and extend to others once the first is delivering.
For many mid-market organisations, yes, and that consolidation is the main commercial argument for the suite. Where it tends not to work is when you need deep Salesforce-grade customisation on the sales side, or highly specialised support tooling. We assess both sides before recommending consolidation.
HubSpot is stronger on marketing automation and content, with a more mature ecosystem. Freshworks is generally more cost-effective at scale and stronger on IT service management. If marketing is your centre of gravity, HubSpot usually wins; if support and ITSM matter more, Freshworks often does.
Yes, from spreadsheets, another CRM, or a legacy helpdesk. Support migrations need particular care because ticket history, attachments, and customer associations all have to survive intact. We run test migrations and reconcile record counts before cutover.
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All Services
Browse the full range of CRM, integration, and development services RASPSYS LLP delivers.
Ready to Get Your Freshworks Suite Working Together?
Book a free 30-minute call with a RASPSYS consultant.
We will look at your current setup and where the silos are.